1 Message
Xfinity rewards
I been a xfinity gold rewards member for a couple months but now it says not eligible what happened
.
1 Message
I been a xfinity gold rewards member for a couple months but now it says not eligible what happened
.
XfinityChristy
Official Employee
•
1.6K Messages
9 months ago
@Proudmomma85 Thank you for contacting us through our Xfinity Community Forums. I'm here to assist you with reviewing your rewards status and addressing any changes made. To begin, please send our team a private message containing your full name, the name listed on the account (if different), and the service address associated with your account. This will enable us to provide you with personalized assistance regarding your reward's status.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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