Visitor
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2 Messages
Xfinity rewards not working - claims I am inelegible
I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says:
We can't offer you rewards right now
Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
I have spent hours on the phone, created support tickets, and nothing gets done. This seems like fraud besides being a technical issue. Has anyone else been able to fix this?
Thank you.
XfinityAlfonso
Official Employee
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2.3K Messages
10 days ago
Good morning user_txvnvk thank you so much for taking the time to reach us here via our Xfinity Forums! Have you recently changed addresses when attempting to set up Xfinity Rewards, or recently an administrative change on the account( name change due to marriage/divorce, or other account change of responsibility) These and other factors can contribute to receiving this type of message when enrolling for Xfinity Rewards. Only the Primary account username can enroll in Xfinity Rewards, so please ensure you are logged in under that Primary Xfinity ID.
Xfinity Rewards — FAQs
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user_txvnvk
Visitor
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2 Messages
3 days ago
I’ve had no changes to my account in 18 years and I’m logged in as the primary user. Please advise.
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user_047qnn
Visitor
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1 Message
6 hours ago
I'm also unable to enroll in Xfinity rewards. I am the primary account holder. I was able to enroll in military service benefits but I'm getting this message when I tried to enroll in Xfinity rewards.
We can't offer you rewards right now
Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
Thank you.
(edited)
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