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Pdossantos
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Visitor

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Sunday, May 11th, 2025

Xfinity Rewards: not eligible for rewards

Have been looking for a solution online now for the past few days but nothing seems to work through the chat assistant bot.

Not sure why it tells me I wouldn’t be eligible for the rewards program. I am a primary user, 18 years or older, and have one Xfinity service.

I had xfinity service previously a few years ago but canceled when I moved. I recently acquired services again so could that have complicated anything?

Looking for any helpful solutions!

Question

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Updated 

4 months ago

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XfinityThomasC

Official Employee

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2.8K Messages

4 months ago

Hello, @Pdossantos

 

Thank you for your interest in signing up for Xfinity Rewards! Our appreciation program offers a mix of special perks and unique experiences as a way to thank Xfinity customers. I'm sorry to hear you received a message saying you are not eligible. 

There are few reasons you may have received this message:

  • Only Primary Xfinity IDs are eligible to join Xfinity Rewards.
    • If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message.
  • Not all account types are eligible for rewards.
    • If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.

Your Xfinity Rewards tier status is determined based on how long you’ve had continual service with us. We use your service activation date to determine your status. If you’ve left Xfinity for 90 days or more, your status will be based on your most recent service activation date. For more details see: https://www.xfinity.com/support/articles/xfinity-rewards-faq. 

 

 

 

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