Xfinity Rewards: not eligible for rewards

I've been a customer for a few months now. I fit every Xfinity Rewards criteria, but it keeps saying I'm not eligible.

I am a primary user, 18 years or older, and have one Xfinity service.

There's no real solution online so I thought about posting here. Can someone help me?

Responses

XfinityThomasC

Official Employee

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2.1K Messages

1 year ago

Hello, @JohnsonEng

There are few reasons you may have received this message:

Only primary Xfinity IDs are eligible to join Xfinity Rewards.
- If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message.
Not all account types are eligible for rewards.
- If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.

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I been a xfinity customer 40 years and was told i dont qualify for rewards, how i now qualify? You have no problem taking my money every month , i been a loyal customer 40 yrs , jack [Edited: "Personal Information"]

(edited)

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XfinityEmilyB

Official Employee

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1.7K Messages

Welcome to our Community Forum, @user_jc777! I'd like to take a look at your account to double check your eligibility for our Rewards program. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

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JohnsonEng

Xfinity Rewards: not eligible for rewards

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