Xfinity Rewards no longer appearing

I apologize you are also experiencing this issue @user_4f6ba1. Have you tried on a few devices and browsers? I recommend this and clearing cache and cookies. I know these things seem trivial, but this has resolved the issue for many of our customers. 

Thank you for reaching out over Xfinity Forums @nothingworkseverytime. We certainly appreciate the screenshots and updates. It sounds like you have tried all the basic troubleshooting steps. I am not seeing a known issue (at this time). I would like to do a little further digging and try a couple more troubleshooting steps from my end. This will require your specific account information. We will circle back around to the public forum once finished. 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

Looks like the rewards webpage is working again. and the internet plan pages are working again. thanks.

Awesome! Is there anything else I can help you with? 

Hi, @PacNorthWestHD. I'll be glad to help. I ask that you reach out privately, so we can cover the details there. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

@XfinityVianney​ I have also been having this issue for the last several months. I've contacted Xfinity customer service several times about this issue and they say they are doing something and then months pass and still nothing showing. Can you help me? 

@XfinityVianney  I’m having the same issue. Please help. 

@user_a39581 Hello and good afternoon, and thank you for reaching out. I would be more than happy to help in any way way I can in getting your Xfinity rewards working properly again, as it should be. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi there @user_524b08, I am sorry to hear you are having issues with our Xfinity Rewards page. Now we did have some issues with our Rewards website. Now the issue has been resolved on Monday 5/16/22. If you are still having issues, please clear cache and cookies and try again. 

The problem is not resolved here. I just cleared cache and cookies, same. I uninstalled the app and reinstalled.  Still get same. No rewards just do you have a question. Yes I have a question, why doesn’t it work? It worked fine for months. Surely you all have someone on staff who can fix this. 

Have you recently made any changes to your account? 

No, no changes at all have been made. 

I would like to look at your account, and see your reward's status.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it