91bulldog's profile

Visitor

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3 Messages

Fri, Dec 17, 2021 11:36 PM

Closed

Xfinity Rewards no longer appearing

When I go to https://customer.xfinity.com/rewards (after logging in) or using the xfinity account app, nothing is displayed for the rewards section. The page even sometimes asks me to join though I already have joined, that's even when I am logged in.  Other times, it just says Thank you for Joining and offers a tour, but no rewards.  Any suggestions?

RicardoR

Contributor

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11 Messages

9 m ago

Same here. What’s going on?

Visitor

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1 Message

9 m ago

Same here. Robot customer service does not help at all

Visitor

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1 Message

9 m ago

Same thing for me too. 

Official Employee

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728 Messages

I apologize you are also experiencing this issue @user_4f6ba1. Have you tried on a few devices and browsers? I recommend this and clearing cache and cookies. I know these things seem trivial, but this has resolved the issue for many of our customers. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

9 m ago

Even using a different browser did not work, nor did logging on from another device

Visitor

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14 Messages

9 m ago

Nothing is working for me either. different browsers, computers, devices, wifi, 4G. None of them display the rewards.

Visitor

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14 Messages

9 m ago

screenshot of what we are seeing.

XfinityAnna

Official Employee

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702 Messages

Thank you for reaching out over Xfinity Forums @nothingworkseverytime. We certainly appreciate the screenshots and updates. It sounds like you have tried all the basic troubleshooting steps. I am not seeing a known issue (at this time). I would like to do a little further digging and try a couple more troubleshooting steps from my end. This will require your specific account information. We will circle back around to the public forum once finished. 

 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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14 Messages

Looks like the rewards webpage is working again. and the internet plan pages are working again. thanks.

Official Employee

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553 Messages

Awesome! Is there anything else I can help you with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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5 Messages

9 m ago

same problem for me. what gives?

Visitor

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2 Messages

9 m ago

Same issue for me, no rewards dispalying

mombecker

Frequent Visitor

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12 Messages

9 m ago

Same issue here. Have tried Safari and Chrome on MacBook, PC, iPhone. Cleared cache and cookies. Can't even get to rewards via the xfinity iOS app. Nothing shows. 

New Poster

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5 Messages

9 m ago

Same issue tried several different avenues as others posted above.

Official Employee

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705 Messages

Hi, @PacNorthWestHD. I'll be glad to help. I ask that you reach out privately, so we can cover the details there. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

@XfinityVianney​ I have also been having this issue for the last several months. I've contacted Xfinity customer service several times about this issue and they say they are doing something and then months pass and still nothing showing. Can you help me? 

Visitor

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1 Message

@XfinityVianney  I’m having the same issue. Please help. 

Official Employee

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351 Messages

@user_a39581 Hello and good afternoon, and thank you for reaching out. I would be more than happy to help in any way way I can in getting your Xfinity rewards working properly again, as it should be. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

I’m having the same issue.

Visitor

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3 Messages

4 m ago

Me too! I’ve tried everything. I don’t have a chat or bell to contact you. Why can I not do this? Why advertise rewards when they are not accessible…

Official Employee

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362 Messages

Hi there @user_524b08, I am sorry to hear you are having issues with our Xfinity Rewards page. Now we did have some issues with our Rewards website. Now the issue has been resolved on Monday 5/16/22. If you are still having issues, please clear cache and cookies and try again. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

The problem is not resolved here. I just cleared cache and cookies, same. I uninstalled the app and reinstalled.  Still get same. No rewards just do you have a question. Yes I have a question, why doesn’t it work? It worked fine for months. Surely you all have someone on staff who can fix this. 

Official Employee

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112 Messages

Have you recently made any changes to your account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

No, no changes at all have been made. 

Official Employee

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362 Messages

I would like to look at your account, and see your reward's status.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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