Xfinity rewards membership

user_riu40h - Hello, and thank you for joining us here on the forums for assistance with your membership rewards. You've reached the right team, and we'd be happy to help. To better understand what's happening and work toward a resolution we'll ask a few questions. To start, can you confirm whether you're signing in with the primary user ID or a secondary user ID? Have there been any recent changes to the account, such as a move, closing and reopening an account, or any other account updates? Also, have you tried accessing your membership rewards from a different device? If so, have you cleared the cache and cookies on those devices before attempting to sign in again? We look forward to your reply and will work with you every step of the way!