1 Message

Thu, Jun 23, 2022 6:11 AM

Xfinity Randomly Cancelled Our Account

My mom and I received an email this evening telling us that our service would be cancelled TODAY (6/22/22). We did NOT request this cancellation of service. We both rely on the internet, like many right not now, conduct business.  Please leave our service connected, we plan to call Xfinity in the morning to protest the cancellation.  I don't understand and am livid anyone can call up Xfinity and cancel services without confirmation from the account holder.  This is insane.  This is about privacy and account security and allowing random cancellations is not security.

Again, please leave our service ON.  We have NOT cancelled.

Official Employee


295 Messages

3 d ago

Hello there @user_b10d6b thank you so much for your post for help with this cancelation notice! That definitely would be concerning but not need to call or go anywhere!

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you and make sure your account stays active as it should.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.  

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