Regular Visitor
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3 Messages
Xfinity primary ID?
Is my Comcast /Xfinity email address and my email password, the same as my Xfinity primary ID?
I am trying to create an HBO Max account and it tells me that my email address and email password are secondary accounts.
Where do I find out what my Xfinity primary ID is?
Thank you in advance for any help.
BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.
If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.
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user_RobertB
Contributor
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350 Messages
5 years ago
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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