Regular Visitor
•
3 Messages
Xfinity primary ID?
Is my Comcast /Xfinity email address and my email password, the same as my Xfinity primary ID?
I am trying to create an HBO Max account and it tells me that my email address and email password are secondary accounts.
Where do I find out what my Xfinity primary ID is?
Thank you in advance for any help.
Responses
BruceW
Gold Problem Solver
•
22.4K Messages
6 m ago
Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.
If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.
0
0
ComcastRob
Official Employee
•
271 Messages
6 m ago
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0