iriscat's profile

Regular Visitor


3 Messages

Sat, Dec 5, 2020 12:00 PM

Xfinity primary ID?

Is my Comcast /Xfinity email address and my email password, the same as my Xfinity primary ID?


I am trying to create an HBO Max account and it tells me that my email address and  email password are secondary accounts. 


Where do I find out what my Xfinity primary ID is? 


Thank you in advance for any help. 



Gold Problem Solver


22.4K Messages

6 m ago

Double check your UserIDs on your home system with the Lookup tool at After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on and have them fix the problem.



Official Employee


271 Messages

6 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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