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user_y5l8w9
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Friday, February 13th, 2026 1:35 AM

xfinity premium - peacock premium

Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I solve this?

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2 months ago

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XfinityRaf

Official Employee

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1.4K Messages

4 months ago

Good evening @user_y5l8w9, and thanks for submitting a post to report your issue with activating Peacock Premium. We can continue in your private message that you have already sent. 

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user_6bm5yc

Visitor

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4 Messages

2 months ago

I am having the exact same issue. The activation worked fine for other streaming services, but when I try to activate the peacock plan I get an error message that reads "Your Xfinity account is already linked to another Peacock account." Accept that the account under those login credentials does not have a plan or xfinity account linked to it.

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XfinityJohnG

Official Employee

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2.9K Messages

Thank you for reaching out to our team. Did you have a prior subscription attached to your account? If you visit the https://www.xfinity.com/yoursubscriptions site can you activate that with a different email address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_6bm5yc

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Yes I had a prior subscription, but I cancelled it prior to trying to active. I don't know why it worked, but it does now say that I have an active account.

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2 months ago

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XfinityVictor

Official Employee

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2.3K Messages

 

user_6bm5yc OK, I am glad that worked. Is everything working up to par?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_6bm5yc

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Thus far yes. I am away from my home,so it will take a few hours before I can double check the logins for all the devices. Barring anything weird it should be settled.

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2 months ago

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XfinityVictor

Official Employee

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2.3K Messages

Ok, we will follow up later in the evening to check on things.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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