Visitor
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2 Messages
Xfinity Now Mobile Activation Issues
I am trying to activate my existing phone on Xfinity Now Mobile. I ordered the service 7 days ago. It still says there are no devices for activation. How do I proceed? I have followed the FAQs on the website and they don't address this issue. Chatting with the help "agent" only allows me to select certain topics, none address the mobile issue. I found and dialed the support number only to be offered a link to the support chatbot and then the call was disconnected.
I had high hopes for switching to this service, but the fact that it doesn't work and there does not seem to be any support seems problematic. Please let me know what path you recommend for getting it working.
XfinityRaul
Official Employee
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2.5K Messages
11 hours ago
@user_z3udym I appreciate you making us aware that you're having issues activating your NOW mobile service. I would be more than happy to look into what options are available to help get your line activated. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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