1 Message
Xfinity now box
I am LOOSING MY MIND setting up the new XUMO box. I can’t get through to a person and cannot figure out what the issue is. When I get to authenticating my account and it asks for the last 4 digits on my phone number it says my number is incorrect every time and will not link. I confirmed on my xfinity accounts that it is the correct number. PLEASE HELP ME
XfinityDena
Official Employee
•
2.6K Messages
2 months ago
@user_3b5kvg
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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