Jharman2012's profile

New Poster

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2 Messages

Tue, Sep 1, 2020 6:00 PM

Xfinity Mobile Log In

I am unable to log in to the Xfinity mobile app because it says I am not the primary user.

I have already confirmed my username and that I am the primary account holder. I was told a ticket would be put in (last week) and never heard back. I currently only have the mobile service. How can I get logged in?

Responses

Accepted Solution

ComcastJonathan

Official Employee

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839 Messages

9 m ago

Hi @Jharman2012, can you go here https://customer.xfinity.com/#/settings/account/linked-accounts and unlink  your old account ending in "6" and see if you can sign in again? We're looking into the issue with our developers. 

 

 

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New Poster

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2 Messages

9 m ago

This solved the issue! Thank you so much for the speedy assistance. 😃

Official Employee

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839 Messages

9 m ago

Thanks for your patience, and enjoy your services! There's already guidance with our XM Care teams around this as a first diagnostic step, we'll add this to the pinned issue too. It's a high-priority item for fixing.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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