New Poster
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2 Messages
Xfinity Mobile Log In
I am unable to log in to the Xfinity mobile app because it says I am not the primary user.
I have already confirmed my username and that I am the primary account holder. I was told a ticket would be put in (last week) and never heard back. I currently only have the mobile service. How can I get logged in?
I have already confirmed my username and that I am the primary account holder. I was told a ticket would be put in (last week) and never heard back. I currently only have the mobile service. How can I get logged in?
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Accepted Solution
ComcastJonathan
Official Employee
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839 Messages
8 m ago
Hi @Jharman2012, can you go here https://customer.xfinity.com/#/settings/account/linked-accounts and unlink your old account ending in "6" and see if you can sign in again? We're looking into the issue with our developers.
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Jharman2012
New Poster
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2 Messages
8 m ago
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ComcastJonathan
Official Employee
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839 Messages
8 m ago
Thanks for your patience, and enjoy your services! There's already guidance with our XM Care teams around this as a first diagnostic step, we'll add this to the pinned issue too. It's a high-priority item for fixing.
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