Xfinity Mobile Cannot Find my Account

I have wasted 6 hours on the phone with Mobile Support. 2 Hours with a manager, Donte, in a store located off Hampden in Aurora, CO and 3 hours on chat support. Nobody has been able to get this resolved. 

I have 2 Xfinity Mobile lines with iPhones and 2 watches connected. We have been billed on this account for the last 6 months at a much higher rate (not getting $25/line discount) because it was not linked to our internet account. 

I have been told by every rep we have talked to that they cannot provide us with an account number for our Mobile plan and just tell us to create an ID and we can access our account. We know all the correct info and when going to Xfinity.com/getstarted it tells us "The info entered does not match our records".

So the main question is why am I still getting billed for an account that I have no access to, cannot view my bill and also cannot make changes to? I feel like this in some way must be illegal.

Secondly, everyone I have dealt with, with the exception of Donte at the Hampden location has been incredibly worthless. They have transferred me numerous, times, disconnected, chat or phone and not attempted to reconnect. I wasted so much time for something that should be so simple. All I had been asking for is access to view my account and make changes and to be billed at the proper amount. 

I was told my only option may be to port our numbers out to another carrier and then move them back to Xfinity. This is absolutely ridiculous and you guys' should be ashamed of how horrendous your customer service is to even suggest this as an option. My wife's small business runs off of her phone number and this is not an option to possibly lose that number in the process of doing something like this so Xfinity can take the easy way out on a problem that they are unable to handle. 

Please advise how to move forward with this. I will note I expect major compensation provided to me for the 10+ hours already wasted and presumably more to come. This issue needs to be resolved and my time and inconvenience properly rewarded. 

I also expect to be contacted promptly by somebody who is actually able to handle this problem and address my concerns. 

PS. Sending all of the call centers out of the country is a scumbag business move and it really reflects on how you think about your customers. You would rather save money by paying people outside our US economy at the expense of the people who actually need customer support. The people in the call centers pass around calls to people and say that they are transferring you to someone who can help and that next person is just as worthless as the person who transferred you to them. Nobody is able to help and its pathetic.