Visitor

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2 Messages

Monday, August 11th, 2025

Xfinity Mobile account not appearing

Please update my NEW mobile account with my new address AND unlink my old mobile account from my Xfinity ID.

I am done calling their poor customer support!

Thank you

[Edited: Personal Information]

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Official Employee

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14 Messages

5 days ago

Hi user_swbnka! Sorry you're having difficulties getting the info linked to Xfinity ID updated. You reached out the right place to get this resolved!
Just to confirm, it sounds like you recently moved and need your address updated along with having your Xfinity Mobile account linked to your Xfinity ID?

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