Regular Visitor
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2 Messages
Xfinity login loop - Chrome
Can't log into Xfinity account via Chrome. This is a known issue.
I enter username/password. I'm asked to enter security code texted to my phone. I enter security code. I'm taken back to the login page where it tells me that my username/password are incorrect. If I re-input my info, I'm asked to enter security code again, and the process repeats itself.
I was once able to log into Xfinity via Chrome by resetting my password. But once I logged out of xfinity, I was not able to log back in with the new password, and experienced the loop again.
There is one comcast employee who knows what's going on (@ComcastChe). Posting publicly now so that I can get direct message access.
Hope Xfinity can fix this across their platform.
Responses
ComcastJonathan
Official Employee
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839 Messages
9 m ago
@wormraper @ACastillo77 I've PMed you, please let me know in the private correspondence your https://www.whatismybrowser.com/ url - do not post it here. Thanks!
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jyparikh
New Poster
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1 Message
7 m ago
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ComcastJonathan
Official Employee
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839 Messages
7 m ago
@jyparikh this issue was patched, please see https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881 for all other account related issues
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user_967a6d
Visitor
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1 Message
23 d ago
I gave up trying to log in through Chrome. It never works. I just use Firefox now.
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