peterm_li's profile

Regular Visitor

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2 Messages

Fri, Jan 17, 2020 8:00 AM

Xfinity login loop - Chrome

Can't log into Xfinity account via Chrome. This is a known issue. 

 

I enter username/password. I'm asked to enter security code texted to my phone. I enter security code. I'm taken back to the login page where it tells me that my username/password are incorrect. If I re-input my info, I'm asked to enter security code again, and the process repeats itself. 

 

I was once able to log into Xfinity via Chrome by resetting my password. But once I logged out of xfinity, I was not able to log back in with the new password, and experienced the loop again.

 

There is one comcast employee who knows what's going on (@ComcastChe). Posting publicly now so that I can get direct message access. 

 

Hope Xfinity can fix this across their platform. 

Responses

ComcastJonathan

Official Employee

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839 Messages

9 m ago

@wormraper @ACastillo77 I've PMed you, please let me know in the private correspondence your https://www.whatismybrowser.com/ url - do not post it here. Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

7 m ago

I’m having the same issue as well and I do not see an option to send a private message when I click on the official employee users. Can someone please help me as well? Thanks.

Official Employee

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839 Messages

7 m ago

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

23 d ago

I gave up trying to log in through Chrome. It never works. I just use Firefox now. 

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