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User_Jans
1st Topic

Visitor

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2 Messages

Friday, June 20th, 2025 12:34 AM

Xfinity keeps logging me in and out

I recently signed up for Internet in my new apartment and I cannot access my account, every time I login, it signs me in then out instantly

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Updated 

9 hours ago

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XfinityAmandaB

Official Employee

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2.3K Messages

9 hours ago

 

User_Jans Thank you so much for stopping in for help with your new account and services. I appreciate you picking us as your new provider and we would be more than happy to help. When placing your order your login information/online account is not connected to services until a confirmation email is received. After you placed your order did you receive a confirmation email with a summary of your services? 

If not you may need to place a new order to complete the setup of your account.

 

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User_Jans

Visitor

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2 Messages

Yes I got a confirmation email and a charge on my card, but whenever I click go to my account it doesn’t log me in, or it does and signs me out right away

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9 hours ago

0

XfinityAmandaB

Official Employee

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2.3K Messages

If you did receive a confirmation email that is odd. I would need to take a closer look at the account to see where there may be an issue. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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9 hours ago

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