Xfinity ID Recovery

A support agent removed the secondary user on my account. I need that email address back and nobody seems to be able to do it. The 1 agent that seemed like they knew how to do their job, finally... The call dropped and that rep didn't call back. I am roughly 20 hours into this and still no improvement. I have been an Xfinity member for 40 years. This past year I have interacted with more support reps than the prior 39 years. [edit language] is going on? I can't take this much longer. At my witts end here...

Somebody help!

No, not just Somebody.

I NEED a tier 4+ CSA Agent.

Nobody else is going to hack it.

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XfinityKassie

Official Employee

•

2.1K Messages

6 hours ago

R.OB Hello there! Thank you for reaching out to our Xfinity Forums Community for assistance with your secondary user. I can see how this would be super frustrating. I'd be happy to take a look into your account, and see what the next best step would be. To begin, can you please send a Direct Message with your name, the service address, and the User ID we will be working with?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Sign-In and Account Management

R.OB

Xfinity ID Recovery

XfinityKassie

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