Visitor
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2 Messages
Xfinity e-mail received
Is this a legitimate message?
email.onlinecommunications@alerts.comcast.net
[Edited: "Removed HyperLink"]
It claims that there is a problem with my e-mail login...
Visitor
•
2 Messages
Is this a legitimate message?
email.onlinecommunications@alerts.comcast.net
[Edited: "Removed HyperLink"]
It claims that there is a problem with my e-mail login...
XfinitySara
Official Employee
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1.4K Messages
1 month ago
Hey there, @kugi! Thanks for coming to our Xfinity Community Forum and posting this question regarding an email alert you received. It's always safe to be cautious when opening emails, especially if you don't recognize the sender, and I'm glad you've brought this to our attention. While I believe that might be a legitimate communication from Comcast, one good test is to confirm whether you have any issues signing in to your email account or not. Are you running into a problem when attempting to log in to your account online, either visiting My Account or using the Xfinity Email Login? If not, we can always take a closer look for you, and see if we can confirm any recent emails sent to that account. Either way, you've come to the right place :) Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly!
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BruceW
Gold Problem Solver
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26.1K Messages
1 month ago
The email "From:" address cannot be trusted because it's very easy for scammers to fake.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/) look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent scammer phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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kugi
Visitor
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2 Messages
1 month ago
Logged into my e-mail account - no problems AND the red Xf logo is not present. Looks like a scam message. Reviewing the message, there's some rather questionable wording within - e.g., 'some questionable sign-in activities....' Thank you for the extremely quick and useful responses. IF it makes any sense, I can send the text of the message.
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