Visitor
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1 Message
Xfinity email account being disconnected after canceling my internet service
Even after logging into my Xfinity email account on there website within 30 days prior to canceling our internet service why has my email account been disconnected?
I received a random email from the sender DIRECT LINE on Friday 6/12/26 stating I need to follow the web link they provided and update my email application before
Monday 6/15/26.
Today Sunday 6/14/26 I just clicked on the link provided by DIRECT LINE and it took me to a Xfinity Blog web address which walked me through creating an account for the blog.
Why was my email account shut down on Saturday 6/13/26?
And, what do I need to do to reactivate my email account?
XfinityKei
Official Employee
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2.5K Messages
4 hours ago
@user_r4u5kr You're in the right place for help. It’s 90 days prior to disconnection.
I have a link with more details of how you can keep your email after disconnection. https://www.xfinity.com/support/articles/using-email-only
I am happy to check the status of your email account for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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