Xfinity does not support multiple accounts, but won't admit it

I have multiple accounts with many utilities. The best one is the GAS company. I log in, I see all the accounts, their balance and amount due and due date. There's even a "pay all now" button that pays each account from their set up bank account. Or I can drill into each one. Easily jumping between them and back to the dashboard. This also works for my 7 electric accounts through a regional provider, and my multiple water accounts through a local provider.

On Xfinity, the number one internet provider in the nation with 32.1 million broadband customers, it feels like I'm dealing with a hodgepodge of Wordpress sites linked together with Zapier by someone's nephew.

It's not a bug, or a hiccup, it does not work:

I log into Xfinity. It asks which account I want to see. when I navigate to billing, it is very slow (internet company!?) and sometimes asks to re-authenticate with password. Then, shows me the bill. Then when I hit PAY BILL, It takes me to the next screen and shows a DIFFERENT AMOUNT, because NOW, it's showing the "Default" account.

So, the hokey workaround we all have to do is to go in, and manually change the "default account" to the one we want to deal with, log out, log back in, and pay that bill.

Worse yet, is I get warnings that a bill is late and I might lose service if I don't pay. NO mention of which account, NO mention of the service address. Can't click a link and be taken right to the problem bill. OR I'd never be in this situation. I get it they want me to be on autopay, and I do too, but for now, I have to manually do it, until times are better.

Also, I can be IN billing, and click view statement, and it gives me a summary of the bill with most recent payment, etc. AGAIN, nowhere does it show service address and sometimes it shows an account number (who has those memorized) and sometimes it does not.

In this day and age, this is really sup-par service that is not even as good as small town utility sites. Heck, I'm half expecting to see "Add to cart" on the payment page.

We all suffer because there isn't enough competition. There is only one or two providers. Xfinity tells me that the reason they can't do a full summary page is because each business area is separate. (I manage accounts for vacation homes in other states)

I've worked in the IT industry since Y2K. Xfinity should be mortified and shamed that this online service management is so poor. I'm sure 99% of their clients have one account, but 1% of 32 million is 320,000. As usual, we suffer because we don't speak up. Maybe if Xfinity got 100 complaints a day they'd allocate some resources to get their online bill pay on par with 2005 standards. (I'm writing this in 2023)