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user_fg964r
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Tuesday, July 7th, 2026 4:50 AM

Xfinity Diamond Peacock Premium Issues Due to Service Address Change

I recently transferred service to a new address, unlinked my old account, and am still getting an error message saying, "Your Xfinity account is already linked to another Peacock account."  I am trying to activate my Diamond Peacock benefit. Please help me by manually clearing the backend link. Thanks!

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2 hours ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

2 hours ago

Good evening, and thank you for reaching out on our Community Forums regarding your Peacock activation issues after your move @user_fg964r, we appreciate it.

 

We’d be happy to get a ticket submitted to help resolve this for you.

 

To get started, please send us a direct message with your first and last name, along with the service address on the account. Once we have that information, we’ll be happy to take a closer look and work on getting this resolved as quickly as possible.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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