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user_fg964r
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07/07/2026 4:50 AM

Xfinity Diamond Peacock Premium Issues Due to Service Address Change

I recently transferred service to a new address, unlinked my old account, and am still getting an error message saying, "Your Xfinity account is already linked to another Peacock account."  I am trying to activate my Diamond Peacock benefit. Please help me by manually clearing the backend link. Thanks!

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3 hours ago

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XfinityAlyssaA

Official Employee

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3K Messages

2 months ago

Good evening, and thank you for reaching out on our Community Forums regarding your Peacock activation issues after your move @user_fg964r, we appreciate it.

 

We’d be happy to get a ticket submitted to help resolve this for you.

 

To get started, please send us a direct message with your first and last name, along with the service address on the account. Once we have that information, we’ll be happy to take a closer look and work on getting this resolved as quickly as possible.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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XfinityOrlandoM

Official Employee

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3.7K Messages

2 months ago

@user_fg964r 

 

I'm glad everything was taken care of with your Peacock services. Feel free to reach out to us anytime & thanks for being the best part of Xfinity.

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user_dd1012

Visitor

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2 Messages

4 hours ago

I am having the same issue.

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XfinityDena

Official Employee

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4.6K Messages

@derekdurham10 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_dd1012

Visitor

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2 Messages

I have tried to activate my peacock plan and then it says I already have an account. Which then in the account I already have it no longer shows me having a subscription. So I am confused on the next steps to take

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4 hours ago

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XfinityAngie

Official Employee

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2.9K Messages

 

user_dd1012, in most cases like this, you may have signed up with a different email address. I would recommend checking it that is the case. If you still can't access it, then 
send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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