EllisL3's profile

Regular Visitor

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3 Messages

Sat, Nov 14, 2020 7:00 AM

Xfinity Connectivity to my Devices

All of my services (internet, TV, phone) are working properly with no issues; however, when I log in to my Xfinity account it indicates that they can't communicate with my devices.  Since everything is working properly, why would this be the case?

Responses

ComcastJonathan

Official Employee

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839 Messages

5 m ago

First thing's first, are you signed into the correct account? Your Xfinity ID is your email, mobile phone number, or comcast.net username. 

 

Start here http://xfinity.com/id and make sure you're signed into the correct account.

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Regular Visitor

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3 Messages

5 m ago

I'm an experienced computer user and log in to my xfinity account regular. I only have one account, so the answer is yes I have always been logged into the correct account when experiencing this issue.  

Official Employee

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839 Messages

5 m ago

Great, I'm not sure where the issue you're describing is, can you private message me details and a screenshot? I'll send you a message with what you would be seeing on the My Account website

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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