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Sunday, January 12th, 2025 11:22 AM

Xfinity connection is interrupted

My Xfinity connection is interrupted all of sudden. I am unable to access my account

Official Employee

 • 

1.1K Messages

3 months ago

 

user_mettjs Hi there! I am glad you reached out. I would love to asssit. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

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