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user_4f4bue
1st Topic

Visitor

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2 Messages

Wednesday, May 13th, 2026 3:13 AM

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Xfinity Cancellation Request

I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.

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Updated 

3 hours ago

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XfinityDilary

Official Employee

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3.3K Messages

4 hours ago

 

Thank you for posting on our community forums for assistance, user_4f4bue. We're sorry to hear you'd like to cancel the service. Is there a particular reason for it? Or anything we can do to turn this around? 

 

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user_4f4bue

Visitor

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2 Messages

No thank you, i'd just like to cancel.

4 hours ago

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XfinityDilary

Official Employee

 • 

3.3K Messages

We can help with your request, user_4f4bue. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 hours ago

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XfinityDilary

Official Employee

 • 

3.3K Messages

3 hours ago

Thank you for allowing us to help with your cancellation request, user_4f4bue. I'm glad we got it sorted out. If you need anything else, don't hesitate to create a new public submission. I will mark this post as resolved. Have a great rest of your night. 

 

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