Skip to main content

    Support

    Offers

A
adambravo
1st Topic

2 Messages

Wednesday, March 12th, 2025 6:48 PM

Xfinity assistant

I cannot sign into Xfinity assistant on my iPhone in either Safari or Chrome. Each time I click on SIGN IN, the screen refreshes. I tried opening an incognito tab in Chrome and got to a sign-in page--and that took me back to the main screen asking me to sign in again. Does this even work on a phone?

Question

 • 

Updated 

1 month ago

33

2

0

EG

Expert

 • 

109.9K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityEva

Official Employee

 • 

1.6K Messages

1 month ago

Hi there! Are you still having issues with accessing the Xfinity Assistant? You can also try: https://www.xfinity.com/xfinityassistant 

2

0

adambravo

2 Messages

That’s literally the site I was having trouble with. How is that a solution? Did you not read my post? 

Like

Reply

1 month ago

0

XfinityAdrienne

Official Employee

 • 

1.2K Messages

Hey there, @adambravo. I do apologize for the frustrations, and we want to ensure you are able to access the Xfinity Assistant. Have you attempted to access the assistant through the Xfinity App? Have you cleared your browser cache and cookies? Have you tried incognito mode? Please let us know if any of these steps help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here