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user_c77mjg
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Sunday, February 22nd, 2026 5:48 PM

Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service."

Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service."

I am transferring service from an old address to a new one. Can't activate the wifi in the new address.

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7 hours ago

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XfinityRichard

Official Employee

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2.9K Messages

7 hours ago

Hi there @user_c77mjg Thank you so much for reaching out regarding the error message that you are receiving. I know how frustrating this is for you. Have you already transferred your service and it's active at your new address?-Richard

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user_c77mjg

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@XfinityRichard​ It should be transferred. I have already received the equipment, but I can't activate the service because I can't log in the app.

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7 hours ago

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XfinityRichard

Official Employee

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2.9K Messages

Thank you for your reply, @user_c77mjg Let's get your account pulled up so we can look further into this for you. Can you please DM me your full first and last name along with your full service address.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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