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Sunday, January 19th, 2025 9:00 PM

Xfinity and Comcast are dirty

My husband passed away 5 weeks ago and I canceled his cable and I opened up my account they are trying to charge me 300.00 because they sent someone out here to put my boxes in 2 rooms and the same day the Yv and everything went out for 2 days and then my camera wouldn’t work so I had to pay allo 86.61 for putting my camera back on and now the same thing happened again they send another out here to fix my cable and phone now my camera is not working again and they want come fixing unless I pay 100.00 but you all will not get away from treating a 71 year old widow like that so my camera been off for 2 weeks God is going to be my attorney on this one watch and see don’t go with Xfinity and Comcast I’m disappointed very very disappointed ☹️ 

Official Employee

 • 

1.1K Messages

3 months ago

 

user_mmrs8c Hi there, thank you for taking the time to reach out. I want to start by offering my most sincere apologies and condolences. This is not the experience we want for you, particularly during this time. I would love to help.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

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