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user_ssyr03
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Sunday, August 25th, 2024 2:43 PM

Xfinity account reset at move

It appears all of the history of my xfinity ID was deleted whem a move was completed. 

'Rewards' rolled back, payment history, etc

I would appreciate recovering the flags on my old ID such as military service, payment history, ex.

Question

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Updated 

4 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

4 months ago

 

user_ssyr03 Hello! Thank you for reaching out to us here and we are sorry to hear that some of your information is no longer available cause of your move. We'll be happy to investigate this further. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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