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Shirleengriggs
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Monday, October 26th, 2020 9:00 PM

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Xfinity account primary user

Hello. How do I check who the primary account user is on account?

I am setting up xfinity mobile and it is saying I am not the primary account user.

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4 years ago

@Shirleengriggs wrote:
Hello. How do I check who the primary account user is on account?

I am setting up xfinity mobile and it is saying I am not the primary account user.
To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

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