Visitor
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1 Message
Xfinity account not working
I recently moved and and I took my Xfinity box and cables with me. I got into my app and put in that I would be moving. Then it told me I had to pay my bill that was outstanding but it was actually due on the 8th. I was confused so I tried to call for support I was met with an A I that had no solution to my problems. Now it says I am no longer a customer when I just paid my bill EARLY. I'm so frustrated and it doesn't help that I'm pregnant and getting super emotional and frustrated with just being met with an AI. It doesn't make me feel like this company cares. I want my service or my money back.
XfinityAlfonso
Official Employee
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2.1K Messages
9 hours ago
Hello user_ntqx98 thank you so much for taking the time and reaching out here on our Xfinity Forums! Congratulations on the new home and the new baby on the way! I've been in a similar situation(moving with a baby on the way[I wasn't the pregnant one-don't know why I'm prefacing that]) and things can get so stressful at the drop of a hat. I'd love to help take some weight off your shoulders and get things working for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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