U

Visitor

 • 

1 Message

Thu, Nov 25, 2021 6:17 PM

Xfinity account log in loop

My account keeps looping the sign in option. So I am unable to get into the app and manage my account.

Official Employee

 • 

422 Messages

9 d ago

@user_2ba46a Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Is this happening on the website and app? Also, is it happening on multiple devices? 

Visitor

 • 

1 Message

8 d ago

I am also unable to log in to the site to manage my account. At the login page I enter user name and PW.. it then reloads this page making one think they miss entered information or forgot their PW info. I went as far as resetting my PW which I was able to do without issue. I was then asked to log in using the new PW information and encountered the same login loop. Rediculous.

Official Employee

 • 

222 Messages

@user_cfa10c

 

 

By any chance, is your account a brand new account? If so, did you set up your primary username by going to https://comca.st/3rbQMVQ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

8 d ago

Im having the same issue, I cant login using the App, mobile browser or on my home pc. Stuck in a loop. 

I successfully login, get a communications error, then get logged out immediately

Official Employee

 • 

274 Messages

@user_JC [Edited username to remove PII] thank you for letting us know that this issue is affecting you too. This is a known issue and we are working to get it corrected as soon as possible. Please send me a private message so that I can gather some information from you to add to the incident report. 

 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here