Skip to main content

    Support

    Offers

U
user_2ba46a
1st Topic

Visitor

 • 

1 Message

Thursday, November 25th, 2021 6:17 PM

Closed

Xfinity account log in loop

My account keeps looping the sign in option. So I am unable to get into the app and manage my account.

Question

 • 

Updated 

4 years ago

82

3

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCHeather

Problem Solver

 • 

1.1K Messages

4 years ago

@user_2ba46a Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Is this happening on the website and app? Also, is it happening on multiple devices? 

0

0

user_cfa10c

Visitor

 • 

1 Message

4 years ago

I am also unable to log in to the site to manage my account. At the login page I enter user name and PW.. it then reloads this page making one think they miss entered information or forgot their PW info. I went as far as resetting my PW which I was able to do without issue. I was then asked to log in using the new PW information and encountered the same login loop. Rediculous.

1

0

CCDaryl

Problem Solver

 • 

828 Messages

@user_cfa10c

 

 

By any chance, is your account a brand new account? If so, did you set up your primary username by going to https://comca.st/3rbQMVQ?

I no longer work for Comcast.

4 years ago

0

user_JC

Visitor

 • 

1 Message

4 years ago

Im having the same issue, I cant login using the App, mobile browser or on my home pc. Stuck in a loop. 

I successfully login, get a communications error, then get logged out immediately

1

0

CCElizabeth

Problem Solver

 • 

908 Messages

@user_JC [Edited username to remove PII] thank you for letting us know that this issue is affecting you too. This is a known issue and we are working to get it corrected as soon as possible. Please send me a private message so that I can gather some information from you to add to the incident report. 

 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

(edited)

I no longer work for Comcast.

4 years ago

0

forum icon

New to the Community?

Start Here