Visitor
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1 Message
Xfinity account log in loop
My account keeps looping the sign in option. So I am unable to get into the app and manage my account.
Visitor
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1 Message
My account keeps looping the sign in option. So I am unable to get into the app and manage my account.
CCHeather
Problem Solver
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1.1K Messages
4 years ago
@user_2ba46a Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Is this happening on the website and app? Also, is it happening on multiple devices?
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user_cfa10c
Visitor
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1 Message
4 years ago
I am also unable to log in to the site to manage my account. At the login page I enter user name and PW.. it then reloads this page making one think they miss entered information or forgot their PW info. I went as far as resetting my PW which I was able to do without issue. I was then asked to log in using the new PW information and encountered the same login loop. Rediculous.
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user_JC
Visitor
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1 Message
4 years ago
Im having the same issue, I cant login using the App, mobile browser or on my home pc. Stuck in a loop.
I successfully login, get a communications error, then get logged out immediately
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