Visitor
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2 Messages
Xfinity 6 yrs + member issue
I've been with xfinity for over 6yrs at this point, and despite repeated calls and text chats I cannot access any of the perks or freebies included for me being a long standing xfinity user. Whenever I try to access any of the perks or freebies received in the mouthly email I get kicked to a page saying "sorry, you're not eligible to redeem benefits"
The issue unless I'm missing something seems to derive from in my account information it identifies me as the "manager" and not the "primary".
I'm the only login on the account and can't change it, I have called xfinity, chatted on txt and been promised it would be fixed just wait a few days...so many times I've lost count.
Is there any way to resolve this issue? Thanks
XfinityAngie
Official Employee
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3K Messages
2 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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