Wrong name on account

@XfinityBradM​ - I still see the wrong name on the xfinity mobile website

I already submitted the transfer documentation weeks ago

[Image Removed: "Personal Information"]

Here's a screen dump with the wrong name

To update the display name for your Xfinity Mobile account, follow these steps:

1. Go to the Xfinity account settings at xfinity.com or the Xfinity app and sign in.
2. Click on **Xfinity ID and Security**.
3. Select **Change display name** or **Edit Name**.
4. Enter the new first, middle (optional), and last name, then click **Save**.

@XfinityBradM​ That does nothing - still wrong name displayed

We can check the status of the account change request you submitted previously to see if it has gone into effect or if something caused a hiccup. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.