Visitor
•
1 Message
Wrong address
My address is lacking the unit number I live in and a neighbor called me about having an issue getting wifi at their unit due to this. How can I change my address if the unit doesnt appear when searched?
Visitor
•
1 Message
My address is lacking the unit number I live in and a neighbor called me about having an issue getting wifi at their unit due to this. How can I change my address if the unit doesnt appear when searched?
XfinityRaf
Official Employee
•
1.4K Messages
6 hours ago
Hi there @user_cattery. Our team can submit a ticket to have your address updated. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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