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4 Messages
Tuesday, July 7th, 2026 10:16 AM
WiFi isn’t working and I’ve already restarted the router.
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Official Employee
2.5K Messages
3 hours ago
@user_950dxr I'm sorry to hear you're having issues with your internet. Our team is here to help.
To get started can you tell us the status of the power light. Is it on, off or blinking?
Do you see your Wi-Fi network to connect to?
Are multiple devices unable to connect or just one?
The light on the router is blinking.
there’s multiple devices that the WiFi isn’t working.
an error code shows up on my tv screen.
Error Code: RDK-03117
XfinityKei
Official Employee
•
2.5K Messages
3 hours ago
@user_950dxr I'm sorry to hear you're having issues with your internet. Our team is here to help.
To get started can you tell us the status of the power light. Is it on, off or blinking?
Do you see your Wi-Fi network to connect to?
Are multiple devices unable to connect or just one?
0
0
user_950dxr
Visitor
•
4 Messages
3 hours ago
The light on the router is blinking.
there’s multiple devices that the WiFi isn’t working.
an error code shows up on my tv screen.
Error Code: RDK-03117
4
0