@user_950dxr RDK-03117 is a connection issue between your box and modem. Thanks for letting us know you have restarted your modem.
Have you checked the connections to your modem and cable boxes to ensure everything is finger tight and secure?
Is your modem plugged into a power strip or switched outlet?
Have you logged into the Xfinity App to verify if there are any confirmed events in your area?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_950dxr Can you please direct message me your first and last name along with your full service address so I can assist you further? To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityKei
Official Employee
•
2.5K Messages
3 hours ago
@user_950dxr I'm sorry to hear you're having issues with your internet. Our team is here to help.
To get started can you tell us the status of the power light. Is it on, off or blinking?
Do you see your Wi-Fi network to connect to?
Are multiple devices unable to connect or just one?
0
0
user_950dxr
Visitor
•
4 Messages
3 hours ago
The light on the router is blinking.
there’s multiple devices that the WiFi isn’t working.
an error code shows up on my tv screen.
Error Code: RDK-03117
4
0