4 Messages
Wifi Hotspot not available with my tier of service
I can't access xfinitywifi Hotspots for the last three weeks. Every time I call, xfinity wants to send a technician to my house. Each time I tell them the issue is not any point of service, but my account provisioning. Even xfinity web site says that if I change my password, then my profile needs to be reinstalled. Who does that? Please help. I rely on xfinitywifi Hotspot access because cell data in my area is so bad.
XfinityAmandaB
Official Employee
•
1.6K Messages
10 months ago
@user_qsmtoz That is a great question! Your Profile if it is mentioned would be on your side to ensure your device connects to a genuine Xfinity WiFi hotspot. You can check out our Hotspot FAQ page for more information on your profile. https://www.xfinity.com/support/articles/download-xfinity-wifi-app-prioritize-home-network#
0
0
user_qsmtoz
4 Messages
10 months ago
That didnt help. When i try to login to xfinitywifi i am promted to enter xfinityid and password. When i do, i get a reply stating that "xfinitywifi is not availabke with your tier of servixe." Three weeks and no answers from xfinity. :(
1
0
user_qsmtoz
4 Messages
10 months ago
I had an old xfinity id and then a new username/email. Online, they are connected. I can log inton xfinity.com with either.
Another reason i a tech thought might cause the problem is that i might have overused xfinitywifi. On the night i lost the use of it, my home internwt went out while in the middle of streaming a tv sports event to my phone. My phone autoswitched to xfinitywifi. I continued to have services temporatily. (I since had internet service restored to my home, but i am unable to sign into xfinitywifi now a month later no matter where i am it, ie not a home internet issue)
1
0