Visitor
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3 Messages
Why won't settings let me edit Required Customer Notices?
Xfinity sent an e-mail June 15 saying they were no longer sending along the yrly Required Customer Notices attached to my paper bill, & provided a link to see each (Channel Lineup, Services & Pricing List, Important Info for TV Customers, & updated Privacy Policy).
They provided a link to my Communication Preferences to edit & request PERMANENT paper copies instead, but every time I change the buttons & press Save, a box w/ an orange stripe on the left comes up saying "Something has gone wrong, try again."
After trying @ least 12X over a few days & 2 phone calls amounting to 3 hrs. to cust. service people who were polite & patient but didn't understand me & what I was requesting (I also had trouble understanding what they were saying because of heavily accented English), the Security 1 Level agent I ended w/ told me that other customers had called, also, & that there was a glitch in the system that would be repaired in a couple of days. That was a week ago. Still get same message. I want to change back to my paper notices. Can anyone @ Xfinity help? I've given up on calling.
(The other link to get a one-time copy of these notices did work & I received them in a booklet, but I also wanted to change my preferences to permanent paper copies, & that's the one that wouldn't change.)
Thank you.
CCVanessa
Contributor
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234 Messages
1 year ago
Hi there, thank you for taking the time to reach out to Xfinity Community Forum for help. I am not sure if the system issue has been resolved yet, but I am happy to do whatever I can to be of assistance. Moving forward let's move to a private chat, so we can pull up your account. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.
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