Why won't settings let me edit Required Customer Notices?
They provided a link to my Communication Preferences to edit & request PERMANENT paper copies instead, but every time I change the buttons & press Save, a box w/ an orange stripe on the left comes up saying "Something has gone wrong, try again."
After trying @ least 12X over a few days & 2 phone calls amounting to 3 hrs. to cust. service people who were polite & patient but didn't understand me & what I was requesting (I also had trouble understanding what they were saying because of heavily accented English), the Security 1 Level agent I ended w/ told me that other customers had called, also, & that there was a glitch in the system that would be repaired in a couple of days. That was a week ago. Still get same message. I want to change back to my paper notices. Can anyone @ Xfinity help? I've given up on calling.
(The other link to get a one-time copy of these notices did work & I received them in a booklet, but I also wanted to change my preferences to permanent paper copies, & that's the one that wouldn't change.)