2 Messages
Why does comcast's website never work?
I go to my account, billing, it never loads and times out. Tried on mobile too. Same result. Happens every time I try on different days.
The website is so bad, it's like a 1995 website that doesn't have a good layout. There are Olympic ads everywhere. It's 2024. Time's up comcast, fix your terrible site. Shame on you.
Fix. The. Site.
XfinityLinda
Official Employee
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1.3K Messages
3 months ago
Thanks for connecting with us, @user_4j81e9, about accessing your account. We are happy to help. Have you cleared your cache and cookies before accessing xfinity.com or trying a different browser? We also have our Xfinity app which is very useful. I am able to access my account by following these steps.
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Again
Expert
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31K Messages
3 months ago
@user_4j81e9
If you have a lot of add-ons or extensions, try disabling them.
3
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jdawg90
Contributor
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31 Messages
1 month ago
Yeah, I wanted to add a sports package but it either infinite loops between the URL's to change your plan or sends you to a "sorry" page. And I've cleared the cache and all browsing history and used Incognito mode with a VPN. And if I don't login into my account it works. So when you're logged in it gets hung up knowing you're an existing customer and breaks something. It's done this on and off for the ten years I've been a customer. It's hilarious because it's obviously their website programming doing it, in my opinion, and their troubleshooting is basically "clear your cache." Just escalate it to the Web developers already. Frustrating.
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