Why do I have a 10 year old account as my primary account? Cannot sign into my account I have now.
I have 2 different account numbers. One is an account I use to have over 10 years ago, and that's the one it takes me to when I sign in to pay my bill. It does not let me change to the other account number. I dont even know how this account is the primary. The up to date account I have now, isn't even in the same city, let alone the street address. I've been like this since I opened this acc ok until. I tried all your chat lines & it doesn't change anything. I am not able to even pay my bill, unless I drive out of town to the nearest office location. I dont want to pay extra each month for paying over the phone. This needs to be fixed, I'm not kidding. It's a big hassle for the fact that no one has put the effort to try & fix this. If I could I would! It keeps telling me that I cannot make any changes on this account. What's up with that? You take my payments with no hassle at all! That's not a very good way to do business. I know you have lots of customers, and all of them pay you for your services, where is my service????