Skip to main content
user_7d6249
1st Topic

Visitor

 • 

3 Messages

Tuesday, February 15th, 2022 7:41 AM

Closed

Why did I get a letter about a Secondary user I don't have?

I got a letter saying that "you or a secondary user recently changed one or more of the following features on a Secondary user's Xfinity account: - A Secondary user's secret question and/or answer".

I don't have any secondary users on my account.

I would like to figure out why I got this letter, and how to make sure this isn't some sort of breach of my account. I want to make sure I'm not going to be a victim of some kind of fraud or identity theft.

Question

 • 

Updated 

4 years ago

450

1

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First
XfinityAngie

Official Employee

 • 

2.5K Messages

4 years ago

@user_7d6249 I would be happy to assist you with your concerns. Before we get started, I need you to send me a DM. Please follow these instructions.

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

3

0

user_7d6249

Visitor

 • 

3 Messages

@XfinityAngie​ How do I mark this as an Accepted Answer? I am looking for a button that says something like "Mark as Accepted", but I don't see such a button. All I see is "Like". Should I click the "Like" button?

4 years ago

0

user_7d6249

Visitor

 • 

3 Messages

Now I see the "Mark as Accepted Answer" button. I had to sign in to these forums, after having already signed in to my Xfinity account. I appreciate the help with my original thread, but I wish there weren't a separate sign-in process within the Xfinity sign-on.

4 years ago

0

XfinityMary

Official Employee

 • 

271 Messages

I appreciate the feedback and for letting us know you were able to locate the 'Mark as Accepted Answer' button. As well, I do apologize that you needed to sign into your account and forums page twice. We will forward this feedback to our leadership team to see if this is something we can improve in the future!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

forum icon

New to the Community?

Start Here