Visitor
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1 Message
Where is my Peacock Premium?
I’m a Platinum member and should be receiving Peacock Premium at no charge. I tried to redeem the award, but it wouldn’t work. I chatted with someone who suggested I pay for a subscription and then reach out when the bill comes to unsubscribe. I also put in a ticket and never heard back. What gives? I wait all year for TDF and now am missing it.
XfinityMarcos
Official Employee
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2.3K Messages
2 years ago
Hello @user_c77a6f, thanks for checking out our forum for help with your Peacock offer through your Platinum Rewards tier. That tier is well-earned, thank you for making us part of your home for so long 😊. Those Rewards add up, and are a cool way to get free stuff, I was happy when we rolled that program out to our customers. TDF is pretty awesome too lol, so I totally get why this is so important. You mentioned you opened a ticket, so I'd like to check on the status of that, and proceed accordingly. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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