Visitor

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1 Message

Thursday, May 14th, 2026 12:57 AM

Where are my emails

I did your steps to bring my emails over to yahoo and your system created a new user od user_k79yk's. No emails from Xfinity came over.  How can this be fixed?

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Official Employee

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2.7K Messages

2 hours ago

Thank you for reaching out to our team. I am sorry to hear about that issue. Did you complete the migration over to Yahoo already?

Expert

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34.2K Messages

17 minutes ago

@user_k79hyk 

I did your steps to bring my emails over to yahoo and your system created a new user id user_k79yk's. No emails from Xfinity came over.  How can this be fixed?

Did you get the invitation to migrate to Yahoo! Mail? Did you agree to the Terms of Service and Privacy Policy for Yahoo?  Did you sign in to your comcast.net email at https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials?  Are you still able to log in at https://connect.xfinity.com/appsuite ?

FWIW migrating to Yahoo! Mail is optional right now.

(edited)

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