U

Visitor

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1 Message

Sat, Apr 23, 2022 7:36 PM

When attempting to log-in, only the link to Terms of Service and Privacy Policy are present - no option for username and password

For the last several days, and across multiple browsers, I'm had difficulty reaching a log-in screen.  Even upon searching for it with a search engine, I may get to a log-in screen, but when I enter my info (which I know is correct and I enter directly, not using a password manager), it reloads with the Terms of Service and Privacy Policy links.  The word "let's go" are also there, but there's no link there.

XfinityAnna

Official Employee

 • 

643 Messages

4 m ago

Thank you for taking the time to reach out over Xfinity Forums, @user_bab275. This certainly sounds like a frustrating experience you have had. First, is the problem only when you attempt to logon to the Xfinity website? For the purpose of troubleshooting, have you tried logging on using a different device? What browser do you use? I am sure working together we will get to the bottom of this.

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