Regular Visitor
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6 Messages
What happened to the old Home Page?!?!?! The new Discovery Hub [Edited]!!!
Hate the new Discovery Hub. Too many sign in requests. The old Home Page had news, entertainment, all that stuff wrapped into one. Will be changing Home Page to news.google.com. Are you trying to get rid of customers?
AllenPi
Frequent Visitor
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9 Messages
1 year ago
Starting today, my bookmark in Safari that used to take me to the Xfinity news page now takes me to their new Discovery page. That page has nothing I want to see, and now I cannot find the Xfinity news page anywhere.
help!
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connors
Contributor
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39 Messages
1 year ago
I did post but I must have done it wrong. I agree with every comment made about the Discovery Hub. Terrible and Xfinity doesn't give you what you want just them trying to sell, sell, sell. The home page gave us what we wanted, news, sports, info, whether now nothing. I will have to find a different home page and probably change some of my emails to a different one so I don't have to jump through hoops to get my xfinity email. Not a happy camper.
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user_0a2bb4
Visitor
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2 Messages
1 year ago
Whoever decided to replace the Xfinity user homepage is a social media fool. I do not need to see Xfinity marketing messages 24/7. I was able to clear my cache and access my homepage yesterday, but now the hub has returned. I’ve been a customer for 25 years, but I will start exploring other options today.
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user_930523
Visitor
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6 Messages
1 year ago
Disappeared seemingly without warning. I don't like having to login _multiple_times to find stuff. It was nice to have a hub that was not my account/billing/comcast stuff and was a news source. I clicked through to articles etc in the past, which was providing you ad revenue, etc. But now I'm going to have to seek out a new homepage. This means you get zero click throughs and thus no additional revenue from me.
I'm guessing you did a cost benefit analysis and saw that curating the home page cost you more than you were getting in adversting click throughs so... Ah well.
For the amount of money I am paying each month I would expect at least some notificaiton and a feedback period.
Especially as at least 3 bucks of that monthly money is going to support Fox and their destruction of the US.
At least re-bundle fox as a subscriber only thing, like Peacock and Streampix. I'm really not happy that I am forced to subsidize a seditious, treasonous, corproate entity that has admitted in court they are liars and propagandists.
Further Edit - You've now made it significantly harder for me to access my 'streaming service' from Xfinity. I used to just open the browser to my home page and then click through to 'TV' to start the streaming page. You've got no equivalent link from the 'Hub' which is directing me to other products and services I don't want or need.
(edited)
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prisgrom
Visitor
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5 Messages
1 year ago
How do we delete discovery hub and get back our previous xfinity homepage??? We did not ask for this change or the continuous price increases!
[Edited: All Caps]
(edited)
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foxyeli
New Poster
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3 Messages
1 year ago
I was told by customer service to scroll down to the bottom of the page and in the black area it has myxfinity then click on that and it takes u right to the good homepage. It works!!!
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druidsdream
Regular Visitor
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4 Messages
1 year ago
Bring back the old home page!!! The new hub page is terrible!!! You must be bored to come up with this mess ...
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user_46588e
Visitor
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3 Messages
1 year ago
[Edited: "Language/Inflammatory"]. This new Discovery Hub has made it so I can’t search anything. Try searching and it just reloads to the same Discovery Hub page. After 30 minutes with Xfinity was told my MAC might not be comparable. Seriously? Transferred me to Apple and got my old Xfinity page back for one night and now it’s back to DH page and still not working.
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user_4d02a5
Visitor
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6 Messages
1 year ago
Discovery Hub [Edited: "Language/Inflammatory"] who gives [Edited: "Language"] about product news when you take away online news about whats going on around the world which is far more important, you take away sports also, and other news worthy items it as if your so disconnected to your clientelle you can't even talk to us on the phone anymore. Apparently AI has taken over for you [Edited: "Inflammatory"].
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user_4d02a5
Visitor
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6 Messages
1 year ago
I want my old home page back where I can read online world news, sports, get the weather, get my email, etc. Why are you doing this to us don't you any respect for your clientele? If you read all the posts in the forum you will find out how bad and useless discovery hub is and some problems people have of logging into there websites.
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tgator02
Visitor
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3 Messages
1 year ago
My home page changed to Discovery Hub without my permission. I find it useless and frustrating. I was online chatting (texting) with customer service until 10:00 last night and someone in India was the best I could get. They promised they would fix the problem as usual but were unable to help me. I was supposed to get a call back in 2-4 hours ( between 10pm and 2am [Edited: "Language"]). Of course that never happened.
So, Anamika in India ID# B.1, [Edited: "Inflammatory"]
I see that many others are unhappy with this change. I wonder if Xfinity will do anything about it. I am at the end of the rope with these people. I'm down to just basic TV and internet service due to 2 price increases this year and being recently retired. I've been a customer for over 26 years and all I get is less service for more money. Luckily, there is an Xfinity store not far from me. I will visit them today and see what [Edited: Language/Inflammatory"] they have to say.
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fffjxc
Visitor
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2 Messages
1 year ago
Happened yesterday to me too. Liked the old page to read & delete voicemails, block nuisance calls etc. The old page had the items at the top. The new page took a little looking to find the items. Would have been nice for xfinity to alert folks that the old page was going away.
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SandyJill
Frequent Visitor
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9 Messages
1 year ago
I agree, the new "HUB" is HORRIBLE !!!!!!!! I want my old Home Page back with news, weather and entertainment, ect.!!!!!!!!!!
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ljl18
Visitor
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1 Message
1 year ago
I called corporate yesterday to complain about the new home page...This Discovery Hub is HORRIBLE... Everything is gone... No News, Weather, Entertainment.. What were thy thinking when they did this!
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speakej
Visitor
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1 Message
1 year ago
The hub arrived in the Denver market on 6/14. Yikes! The Old Home Page was something I opened several times a day to get a quick view on headline news, financial trends, sports, and interesting articles on science, etc. Comcast owns NBC, so this was a natural thing for the home page. I could also quickly see at a glance info on upcoming TV shows or movies. And maybe even become tempted by advertising. All of this on one page, with very convenient icons at the top requiring just a click to get to streaming, xfinity home, email or billing. All of this is gone with Discovery Hub! It may have marketing potential for new subscribers to "Discover" services, but has limited functionality and is extremely frustrating for existing customers. My workaround has been to create a shortcut to the streaming page, which still has the old top bar icon links. Hopefully that doesn't disappear next. But really! Come-on xfinity/comcast - even if you had tracked limited home page users you now risk sending them to the competitors!!!
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