Good evening @user_3b3xk2, and thank you for reaching out on our Forums, we appreciate it. I see that you stated you are not allowed on site. Can you tell us a little more about what is occurring? Are you experiencing issues logging in to your online account?
I'm trying to change my plan and I was able to get on and change what Services I wanted but when it came time to ok everything the site would freeze and I couldn't confirm my bill. I tried many times and now it says I'm not authorized on the site
Ok, thank you for that additional information @user_3b3xk2 and we're sorry to hear that you are running into issues with the site freezing when trying to change your plan. We can assist with your plan changes. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2.3K Messages
4 hours ago
Good evening @user_3b3xk2, and thank you for reaching out on our Forums, we appreciate it. I see that you stated you are not allowed on site. Can you tell us a little more about what is occurring? Are you experiencing issues logging in to your online account?
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