psychicdog's profile

Sun, Dec 20, 2020 11:00 AM

We’re getting your account set up

When I go to my account page, it says “We are getting your account set up. Check back soon to track and activate your services.” How long does this process take? I ordered and paid 24 hours ago. I believe this is the reason I’m unable to use a WiFi hotspot.

Responses

ComcastJonathan

Official Employee

 • 

839 Messages

6 m ago

There's a chance that your order fell through, and someone should be contacting you back to ensure everything in the order is correct. Typically this takes around 2-3 days. If you're still having issues, you can chat or call into Sales and they can help check on this for you.

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