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user_1615s6
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Sunday, February 18th, 2024 4:13 PM

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website

Your website is  THE MOST HORRIBLE LAGGY, TAKES FOREVER WEBSITE EVER. Everytime I try and pay bill I get this.

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.27c21cb8.1708271776.58fecc7

Then finally 30 mins later thru the AI chat window I can pay it, but only after several tries..

You raised my monthly payments and you expect me to keep using this [Edited: "Inflammatory"] website.. Come'on..!!

ATT is looking better every day, or Google.... FIX IT or FIRE THE GUY WHO BUILT THIS THING.

Question

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Updated 

7 months ago

 • Edited

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Was this helpful?

EG

Expert

 • 

107.5K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRoberto

Official Employee

 • 

1.5K Messages

10 months ago

Hello and welcome to Comcast @user_1615s6. I am sorry to hear that you are having troubles with paying your bill online. You are in the right place, and I am happy to assist you today. Now in order to pay your bill online, you will need to sign in with either the primary or manager username. If you look at our Simplified user roles and permission link, you will see the permission each role has. Based on the error message you are receiving, it sounds like you are using a member or a viewer role to log into our website. 

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user_1615s6

2 Messages

10 months ago

I am logged in when I try and pay online, EVERYTIME, That error occurs every time now. I am well aware of computers and how to use them and/or be logged in on a website prior to paying.

This error :

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.27c21cb8.1708271776.58fecc7 happens at every point when you either clik "make payment" or thru the UI chat box same result. 

There are no blockers or extension on for the xfinity website.

2

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good afternoon @user_1615s6, and thank you for reaching out on our Community Forums. We are sorry to hear that you are experiencing this error when trying to pay online. May I ask what web browser and type of device you are using? Have you tried an alternate browser? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_qjuj3i

6 Messages

Community forums? So customers can complain in a way that nothing gets done? I often wonder what it would be like if comcast/xfinity listened to anyone outside their walls. Worked on improving their... everything: customer service, website...  The most irritating part is that anything that involves upgrading or paying your bill is smooth and effortless, but changing anything else is a slog and doesn't work. Your business plan is to irritate your customers so they just put up with what you do and say nothing... 

I'm pretty sure you know, because internet, that anyone can look up why your website is so buggy and doesn't work. You might want to try it

7 months ago

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user_qjuj3i

6 Messages

7 months ago

Xfinity/Comcast is an internet service provider using a website from the early 90's? It's glitchy, unhelpful, and doesn't work most of the time. If you want to change your plan or (heaven forbid) cancel/downgrade nothing works. It takes forever to get to where you need to go. For such a simple premise... it's actually impressive that Xfinity can screw this up so badly. Oh, but if you want to upgrade... then the website is blazing fast and gets you to the right spot instantly. Customer service is non-existent and unhelpful. Long wait times, people that "aren't authorized". If there was another option that was even half as fast I would have switched years ago. My city is working on fiber availability for residence and I can't wait. 

1

XfinityJorge

Official Employee

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1.7K Messages

 

user_qjuj3i Hey there! Thank you for using our Forums to reach out team. We are sorry to hear about your experiance online with our website and we are happy to help. Please send us a DM with your name and address to get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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